Refund policy
Hydroblast Return & Refund Policy
At Hydroblast, we want you to be confident in every purchase. Please review our return and refund policy below before reaching out to our support team.
Eligibility for Returns and Refunds
Returns and refunds are accepted only for products that arrive damaged or defective. We do not accept returns or refunds for:
- Change of mind
- Incorrect size or color selection (unless caused by a fulfillment error on our part)
- Products that have been used, altered, or damaged after delivery
Time Limit for Claims
All damage claims must be submitted within 1 month (30 days) of the delivery date. Claims submitted after this window will not be eligible for a return or refund.
How to Submit a Claim
If your product arrives damaged, please contact us within 30 days of delivery at:
Email: hydroblastfun@gmail.com
To help us process your claim quickly, please include:
- Your order number
- A clear photo or video showing the damage
- A brief description of the issue
What Happens Next
Once we receive your claim, our team will review the submitted evidence within a reasonable timeframe. If your claim is approved, we will offer either:
- A full refund to your original payment method, or
- A replacement product (if available)
You will be notified by email of the outcome of your claim.
Refund Processing
Approved refunds are issued to the original payment method. Please allow your bank or payment provider additional time to reflect the refund on your statement after it has been processed.
Contact Us
If you have any questions about this policy or need assistance with a damaged item, please reach out to us at hydroblastfun@gmail.com. We're happy to help.